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FAQs
Looking for order help, bookish answers, rights information, or just trying to figure out where to go next? There’s a good chance Jessica has already answered it below.
She’s basically psychic like that.
Orders + Preorders
Do physical books come signed?
Yes! All physical books purchased directly from Jessica’s shop are signed. Want yours personalized? Leave a note in the order comments, and Jessica will happily make it yours.
How do eBook and audiobook purchases work?
All digital purchases such as ebooks and audiobooks are delivered instantly via our trusted partner BookFunnel.
You’ll receive an email from BookFunnel with a link to download your book or send it directly to your preferred reading device (Kindle, Apple Books, etc.).
If you don’t see your BookFunnel email, be sure to check your spam or promotions folder just in case it’s hiding from you in there.
If you have any trouble accessing your files, BookFunnel’s support team is incredibly helpful and can guide you step-by-step: https://bookfunnel.com/help
How do preorders work?
You’ll be charged when you place your order. Physical preorders generally begin shipping the week before release, while eBooks and audiobooks are delivered through BookFunnel on release day.
If your order contains both preorder and in-stock items, check the product listing carefully for shipping details; your order may ship together once everything is ready.
Can I change or cancel my order?
If you’ve made a mistake, get in touch as soon as possible with your order number. Whether an order can be changed or canceled will depend on its fulfillment status and the products purchased.
Shipping + Delivery
When will my order ship?
Processing times vary depending on what you’ve ordered. In-stock books, preorders, special editions, and made-to-order items may all have different timelines, so always check the individual product page for the most accurate estimate.
Where are your products made and shipped from?
Ebooks and audiobooks are delivered digitally through BookFunnel.
Print books are primarily printed in the US through IngramSpark, while merchandise may be produced by Printful or Printify depending on the product and your location. Art prints and bookmarks are printed in the US by Smartpress.
Do you ship internationally?
Yes! Jessica currently ships to the US, UK, EU, Canada, Australia, New Zealand, Iceland, Norway, Switzerland, Bahrain, Egypt, South Africa, India, and Japan.
A few important things to know:
EU Customers
Due to EU regulations, drop-shipped merchandise such as clothing, apparel, and accessories is not currently available to EU customers. Books, art prints, bookmarks, and bookplates fulfilled directly by Jessica are still available.
EU + UK Customers
VAT is included at checkout, although additional customs fees may still apply upon delivery depending on your location and chosen shipping method.
Canadian Customers
Jessica recommends choosing USPS shipping where available to help avoid additional brokerage fees that may be charged by UPS or FedEx.
Not seeing your country at checkout?
Get in touch using the form below. Jessica may be able to find an alternative shipping option for you.
Why are parts of my order shipping separately?
Jessica uses a combination of fulfillment methods. Books, bookmarks, art prints, and signed bookplates are packed and shipped directly by Jessica, while clothing, apparel, and accessories are fulfilled separately through Printful or Printify.
If your order contains a mix of these products, they may arrive in separate packages. You’ll receive tracking information for each shipment.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes, or import fees charged by your country.
These aren’t included in your order unless specifically stated at checkout and are the customer’s responsibility.
Returns, Refunds + Damages
Do you accept returns or exchanges?
It depends on what you’ve ordered!
Digital products: eBooks and audiobooks are not eligible for returns or refunds as they are instant digital products.
Personalized books: Signed books that have been personalized are not eligible for return, refund, or exchange.
Clothing: Clothing is made to order and generally cannot be returned or exchanged due to incorrect sizing, except where required by law. Please check the sizing chart carefully before ordering.
My order arrived damaged or incorrect. What do I do?
First things first: DO NOT THROW ANYTHING AWAY.
Please keep the damaged item and all original packaging and get in touch as soon as possible so Jessica can begin the claims process.
You’ll be asked to provide photos of both the original packaging and the damage, and you’ll need to hold onto everything until the claim has been approved.
Jessica wants you to love what you ordered and will work with you to find a solution if something has gone wrong
About the Books
What kind of books does Jessica write?
Jessica writes fantasy and contemporary romance filled with dangerous worlds, messy hearts, complicated characters, and hard-earned happily-ever-afters.
And an important distinction: when Jessica says dark fantasy romance, the fantasy is dark — not the romance.
Are Jessica’s books available on Kindle Unlimited?
Nope! Jessica publishes her books wide, meaning her eBooks aren't exclusive to Amazon.
You can find them across major eBook retailers as well as subscription and library services including Kobo Plus, OverDrive, Hoopla, and Libby.
How spicy are the books?
On a scale of 1–5 chili peppers:
Seas of Caladhan: 🌶️–🌶️🌶️
Fade-to-gray and open-door situations, with descriptions focused more heavily on emotions.
Hollowed: 0 🌶️
Kissing, nudity, and tension, but no sexual content.
Beyond Those Gilded Walls: 🌶️🌶️–🌶️🌶️🌶️
Multiple explicit scenes with detailed descriptions of bodies and emotions.
Where can I find Jessica’s books?
You can buy Jessica’s books directly from her shop in almost every available format.
Buying direct will always support an author the most, but Jessica encourages you to shop wherever works best for you. A reader is a reader, and she’s just happy you’re here.
You can also find her books through major book and eBook retailers, plus subscription and library services including Kobo Plus, OverDrive, Hoopla, and Libby.
Does Jessica offer ARCs or PR boxes?
Jessica offers eARCs on a book-by-book basis, with applications opening around individual releases. She no longer offers PR boxes due to the costs involved, but may run giveaways around upcoming releases.
Follow Jessica on social media or join the Crow’s Nest to hear about upcoming ARC opportunities and giveaways.
Art + Merchandise
Can I create merchandise based on Jessica’s books?
Yes! Jessica works with small businesses and bookish creators who would like to create officially licensed merchandise based on her books.
Licensing terms are non-exclusive and vary depending on the type of merchandise being created.
Generative AI cannot be used at any stage in the creation, promotion, or sale of merchandise based on Jessica’s intellectual property.
For commercial inquiries, please fill in the Merchandise Licensing Form & a member of the team will be in contact with you as soon as possible!
Can I create fan art?
Please do!
If you’re creating fan art for personal, non-commercial use, Jessica would love to see it. Post it and tag her or send it her way.
What is Jessica’s stance on generative AI?
Jessica does not support the use of generative AI in her books or artwork.
All artwork featured or sold through Jessica’s website, including book covers and character artwork, is commissioned from human artists, and her books are written without the involvement of generative AI.
Please do not upload Jessica’s books or commissioned artwork into generative AI tools or use AI to create fan art based on her work.
LOOKING FOR SOMETHING SPECIFIC?
Wholesale
Interested in carrying Jessica’s books? Find wholesale information and ordering details here.
Newsletter + PR
For media opportunities, interviews, newsletter swaps, reviews, or other PR inquiries, please get in touch below.
Merchandise Licensing
Interested in creating merchandise inspired by Jessica’s books? Submit a licensing inquiry here.
Rights Inquiries
For audio, translation, foreign rights, adaptation, or other publishing rights inquiries, please get in touch below.
GET IN TOUCH
Need more help?
Made it through the FAQs and still have a question? Fill out the form below, and our team will get back to you as soon as possible.
For order questions, please include your order number so we can get to the bottom of things a little faster.
WHERE TO NEXT?
Treat Your Shelf
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